We are committed to providing the best possible service for our residents and tenants. We welcome compliments, comments and complaints about our services so that we can continually improve what we do and how we do it.
Our most recent 3 months of feedback and complaints data
| Performance measure |
September 2024 |
October 2024 |
November 2024 |
| Average time taken to resolve Stage 1 complaints (target 10 working days) |
12.2 days |
12.5 days |
11 days |
| Average time taken to resolve Stage 2 complaints (target 15 working days) |
10 days |
16 days |
13 days |
| Complaints resolved within 10 working days |
10 |
6 |
27 |
| Complaints received this month |
8 |
14 |
24 |
| Compliments received this month |
2 |
10 |
19 |
