How we report our performance
- Each month we report how we're performing against our targets to the leadership team, board and trustees. This includes data on feedback and complaints.
- Each year we report a set of Tenant Satisfaction Measures to the Regulator of Social Housing. These are indicators from tenant perception surveys and monitoring through our internal management systems.
- Each year we present an annual complaints performance and service improvement report to the board, which includes a self-assessment against the Housing Ombudsman’s Complaints Handling Code.
Assessment by the Regulator of Social Housing (RSH)
We are regulated by the Regulator of Social Housing (RSH) who ensure social housing providers in England are well-managed, financially stable, safeguarding tenant interests and maintaining public trust.
One of the ways RSH regulates all landlords is by carrying out assessments to check compliancy across 3 key areas: governance, financial viability, and the consumer standards. Following our latest inspection the Regulator determined that JRHT is compliant in all of these areas.
You can view the latest assessment here.