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We value your feedback. After each completed repair, tenants receive a short survey by text. The survey asks a few simple questions to understand tenants satisfaction with the service they received. This includes the quality of the repair, the professionalism of our teams, the time taken to complete the repair, and the overall experience.
In June, our team completed 350 repairs, achieving an impressive overall satisfaction score of 9 out of 10 from tenants.
Danny O’Dwyer, Building Services Manager said: “I am really pleased with the score. Each month, I share the results from the survey and any feedback with the team. It's so important to share this feedback so we can learn and make improvements. I would encourage all tenants to keep giving us this feedback as this help us to make changes to our services and improve tenant satisfaction."
Here a few of the compliments we received:
“The job was done professionally, and the area of work was left very clean and tidy.”
“The quality of the work was excellent. She was meticulous and made sure everything with the work was carried out with high standards.”
To continue improving, we have set up a new Resident’s Repair Group. This group works together on issues related to repairs and ensures homes are maintained to a high standard. The group meets once a month for approximately two hours.
If you are interested in joining, please contact Lara Winters, Resident Involvement Officer at lara.winters@jrht.org.uk or 07976 971394.