Every year, we run a Planned Investment Programme which focuses on upgrading our homes, this includes new bathrooms, kitchens, windows, doors and boilers.
This programme is part of our promise, to make sure your home is enjoyable to live in and meets high standards for comfort and quality. We believe that everyone deserves a safe, well-maintained, and modern home.
When the work is complete, we’ll show you how to use any new equipment and provide you with the instruction manuals. We will also ask you to complete a satisfaction survey. It will ask you to rate the different aspects of your experience and your home improvement. Your feedback is important to us and helps us to continue to improve our services.